Can’t find what you’re looking for?
Don’t sweat it — reach out and we’ll take care of you. 💌
Frequently Asked Questions
We’re all about making your experience with Girlz Ink smooth, supportive, and stress-free. This FAQ covers the most common questions we get about ordering, shipping, education, and everything in between.
🛒 Ordering & Products
Do I need to be a licensed professional to order from Girlz Ink?
Yes. Our products are intended for professional permanent makeup artists and tattoo professionals. You may be asked to verify your credentials before ordering.
Can I place a bulk or wholesale order?
Absolutely! For wholesale pricing or bulk orders, please reach out to our customer service team at [email protected] with details on what you’re looking for.
Are your pigments vegan and cruelty-free?
Yes! Most of the pigment lines we carry are 100% vegan and cruelty-free. Each product listing includes full ingredient and compliance details for your review.
🚚 Shipping & Delivery
How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Shipping times depend on your location and selected shipping method at checkout. You'll receive a tracking number once your order ships.
Do you ship internationally?
Yes! We offer international shipping to many countries. Shipping rates and delivery times vary by region and will be calculated at checkout.
Do you offer expedited shipping?
Yes! Expedited shipping is available Tuesday through Thursday. Just place your order online and call us immediately at (702) 809-8237 with your order number to request a quote. Orders must be placed and called in before 1PM PST for same-day processing.
Will my order require a signature at delivery?
All orders over $200 (without shipping protection), all first-time customer orders over $150, and all machine purchases will require a signature upon delivery. You can also request a signature for any order by leaving a note at checkout or emailing [email protected].
My package says delivered, but I didn’t receive it.
What should I do?
We recommend first checking with neighbors or your local post office. If the issue persists, please email our support team with your order number—we’ll help you look into it.
📚 Courses & Enrollment
I bought a course bundle on the store—when will I get access?
Enrollment for course bundles is a manual process handled by one amazing team member. Please allow 24–48 hours for access. Our office is open Tuesday–Saturday, 10AM to 6PM PST. We appreciate your patience!
Questions about your enrollment? Email at [email protected]!
Are the courses beginner-friendly?
Yes! We offer courses for every skill level — from foundational training to advanced techniques. Course descriptions will indicate the ideal audience.
Do the courses include certificates?
Many of our paid courses include a certificate of completion. Free courses typically do not, but still provide high-quality education and value.
Can I return or exchange a course?
Due to the digital nature of our online courses, all sales are final.
However, if you experience any issues accessing your course, we’re happy to help resolve it, email us to [email protected].
💬 Customer Support & Policies
What is your return policy?
For hygiene and safety reasons, most products are final sale.
However, if you receive a damaged or incorrect item, please contact us within 7 days of delivery so we can make it right.
How can I contact customer support?
You can reach us at [email protected] or use the contact form on our Contact Us page.
Our team typically responds within 2 business day.
Do you offer product or technique support?
Yes! Join our Girlz Ink & Products Facebook Support Group for ongoing community support, product guidance, and answers from fellow artists and our team.
Do you offer promotions or discount codes?
Yes! We occasionally run sales and promotions.
Be sure to sign up for our newsletter and follow us on social media to stay updated on exclusive deals.
Still need help?
Don’t hesitate to reach out!
We’re here to support your artistry every step of the way.